You will receive an email with your tracking details once your order has been despatched. Please Contact Us if you have any questions or concerns about your order delivery
All deliveries are tracked and must be signed for
Our daily cut off for all UK and international orders is 2PM GMT (LDN). Any orders placed after this time will be shipped the following working day. Please be aware that public holidays may effect your expected delivery date
All orders come packed in our beautiful, luxury branded gift boxes. Complimentary gift packaging is given on all orders.
While we happily ship worldwide to spread the Sophia Jackson magic, please be aware that we do not cover any local country sales taxes and the recipient of the parcel will be responsible for these. EU and International shipments may be subject to customs or import duties once the order reaches its destination country.
FREE SHIPPING UK?
We offer Free Standard Delivery to all UK mainland customers. Free Standard Delivery please allow 3-4 working days to receive your order. We offer UK Next Day Express Delivery for £5, please submit order by 2PM GMT (LDN) for Next Day.
FREE SHIPPING EUROPE?
We offer Free Standard Delivery to all EU customers for orders over £60 GBP. Free Standard Delivery please allow 5 working days to receive your order. For any orders below £60 GBP postage is £5 otherwise.
FREE SHIPPING WORLDWIDE?
We offer Free Standard Delivery to all Worldwide customers for orders over £100 GBP. Free Standard Delivery please allow 7-8 working days to receive your order. For any orders below £100 GBP postage is £10 otherwise.
CAN I CHANGE / CANCEL MY ORDER ONCE PLACED?
Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it please find full details in our returns section.
CAN I GET DELIVERY TO A PO BOX ADDRESS?
To ensure undamaged delivery of your Sophia Jackson order all of our orders require a signature for delivery. As such we are currently unable to deliver to PO box numbers and mail-forwarding addresses.
We provide tracking numbers once your order has been dispatched and this is on your dispatch email. Each order is tracked.
DO I NEED TO SIGN FOR MY PARCEL?
For security, all Sophia Jackson deliveries require a signature to ensure the undamaged arrival of your purchase. You will receive a notification on the day of delivery via text or email. COVID-19 UPDATE: your delivery will now be contactless so no signature is needed.
QUESTIONS ON YOUR DELIVERY?
To check the status of an order or verify shipment, please Contact Us quoting your order number