Terms and conditions

Our Terms and Conditions

Sophia Jackson London and www.sophia-jackson.com are trading names of Sophia Jackson Limited. We recommend you check and store our terms and conditions for future reference. These terms and conditions apply to all interactions and transactions on this site. Please note our terms and conditions carefully and they do not affect your statutory rights.
Our site is owned and operated by Sophia Jackson Limited which is referred to as ‘we’ or ‘us’ or ‘our’ or ‘Sophia Jackson Limited’. Should you have any questions or comments with regards to these terms and conditions please always contact our Customer Care at customercare@sophia-jackson.com or our Contact Us page. We are always willing to help you.
Our terms and conditions apply to the use of this website and by accessing, visiting website and/or placing an order you agree to be bound by our terms and conditions noted here. If you choose not to be bound by our terms and conditions you may not use or access our website.

ONLINE ORDERS

Payment is required in whole by credit or debit card before dispatch of goods. Once payment has been received by us we the confirm to you that your order has been accepted by sending a confirmation email to you at the supplied email address you have provided to us during order. All goods from Sophia Jackson remain the property of the company Sophia Jackson Ltd until paid for in full by the customer.

WARRANTY

All Sophia Jackson watches have a warranty of 2 years upon receipt of a valid proof of purchase. Our products are very delicate therefore occasionally we do have faulty items. If rare event does happen to you, please get in touch with us at customercare@sophia-jackson.com and please ensure to include your order number, description of fault and images of the faulty product so we can handle your enquiry. Unfortunately our warranty policy does not cover any loss or any theft to your pieces. Please also note our Warranty does not cover;

  • Any defects which are a result of inappropriate use, negligence, accidental, carelessness, abuse or intentional damage (such as scratching, bouncing, falling) and changes in colour that are a result of the use of water, perfumes, soap, lotion or hair product.
  • Any damages caused by repairs, or adjustments carried out by an unauthorised third party is not covered without written permission of Sophia Jackson Ltd
  • Any failure or damage caused by fire
  • Improper use in water. Please see below our Water Resistance Guide for our 5ATM tested watches.
  • Any aesthetic changes as part of normal wear and tear (such as alteration of the colour of the leather strap, scratches on the case , broken glass and/or crystal and peeling of the plating on the case or strap)
  • General wear and tear, damages to the case, crystal glass, strap or buckle caused by wear and tear of use
  • Watch battery replacement, also during the warranty period.
  • Any fading, discolouration or deterioration including strap as part of normal wear and tear

OUR GEMSTONES

All of our semi precious gemstones are completely natural and each piece unique meaning that each watch is unique to you! There can be natural, unique variations in colour and pattern within our gemstone dials however we feel that this just adds to their natural beauty and charm. Each stone is carefully selected and please note your dial pattern within your watch may alter very slightly to the image on the website based on your own unique dial pattern - although it will be very close to the image! Each natural semi precious gemstone has their own unique markings - as unique as you!
To care for your gemstone watch and ensure to keep the original beauty we recommend taking the following steps:

  • To remove the gemstone watches whilst sunbathing. Extreme temperatures and strong UV rays can cause natural gemstones to fade in colour and shine.
  • Remove watches when washing your hands, showering or swimming particularly as any perfumes or chemicals (especially chlorine) can dull gemstones.
  • Be mindful when wearing semi precious gemstones and we recommend to remove watches when exercising.

THE CONTRACT BETWEEN US

Any purchases made through the website will be with Sophia Jackson Limited. Sophia Jackson Limited must receive whole price for the goods you order before your order can be accepted and the contract is then formed.
Once payment is received to us, Sophia Jackson Limited will send a confirmation email to confirm order has been received. We send to an email address you provided in your registration form. The acceptance of your order from Sophia Jackson Limited brings into existence a legally binding contract between us on the terms. Any term sought to be imposed by you in your order will not form part of the contract
Sophia Jackson Limited is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding how goods appear on our website. If an error or inaccuracy is discovered in relation to any advertised price of the goods that you have ordered we will ensure to contact you as soon as possible on e-mail. This will be to inform you of the correct price of the goods and we can ask you if you wish to continue with the order at the amended price or your right to cancel the order completely.

OPTIONAL RETURN ON GOODS WITHIN 30 DAY PERIOD

Without prejudice to the statutory rights, Sophia Jackson offers the buyer an option of returning products ordered from our Website within 30 days of receiving them. The product will be deemed returned within 30 days if sent by the buyer within such time, counted from the date of receiving the product. Please note the return option shall not apply to:

any worn (used) products; any watches that have been activated; any watches which any protected seals have been removed; any personalised watches as these are created uniquely for you including diamond customisation;

If any buyer wishes to return the product please refer to our Returns Policy.

All returned products must be returned in their original condition, intact and undamaged, and in its original packaging. For the return shipment costs please see our FAQ. We currently do not offer exchanges for returned products. If the buyer wishes to purchase a new product, please place a new order.

GENERAL TERMS

Our terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Additional terms and conditions may apply for competitions, pre–release orders and offers. Our terms and conditions only cover the Sophia Jackson Limited website. Please note that any other websites which are linked to from this site are governed by their own terms and conditions. We do not accept responsibility or any liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Sophia Jackson Limited does reserve the right to run promotions for their customers and reserves the right to cancel or amend these promotions if misused or necessary. We reserve the right to cancel any order where a discount code to have been inappropriately used without the approval of Sophia Jackson Limited.

THE WEBSITE AND COPYRIGHT, TRADEMARK AND INTELLECTUAL PROPERTY

Sophia Jackson Limited is the operator of www.sophia-jackson.com. All materials on this Site, all images on the Site and the Site itself are protected by copyrights, design and trademarks including other intellectual property rights and materials. You may use only for your own personal use. This is for non commercial use only and prohibited for use of any unfair advantage of Sophia Jackson or any commercial use. Any other use or reproduction of the material or content is strictly prohibited.
These materials are owned by Sophia Jackson Ltd. Such materials include, but are not limited to our images, illustrations, text, any clips, designs, logos, trademarks including product design and other materials contained in this site. All rights are reserved, worldwide and prohibiting from any copy, duplication, amendment and /or adjustments. 
You are expressly prohibited from any reproduction and transmitting any of the Website without limitation. This also includes removing, any alteration or using any registered or unregistered logo or designs owned by Sophia Jackson Limited. This extends to anything which may be seen to take unfair advantage of the reputation of Sophia Jackson or could be considered infringement in the intellectual property rights owned by and or licensed to Sophia Jackson Limited.
We take every effort to ensure reasonable verification of accuracy on information we place on our Sophia Jackson website, please note we make no warranties in relation to its accuracy. We make no warranty that the Sophia Jackson website meets your expected requirements or error–free, or that the site or the server are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded to the Sophia Jackson website.

PAYMENT DETAILS

Sophia Jackson Limited accepts following payment methods : Visa, Visa Debit, MasterCard, Maestro and PayPal. All product prices and delivery charges are shown in UK pounds sterling inclusive of VAT at the applicable rate. Your payment card company will perform any currency conversion. Sophia Jackson Limited takes responsibility to ensure that your payment is secure with secure payment pages and by secure servers.

VAT FREE SALES

Non-EU orders are exclusive of VAT. VAT (20%)
The VAT element will automatically be deducted from the original price, when a non-EC country is selected. Please note you will be liable for any import duties and your local customs office can supply information on this.
We ship from the UK. As such charges differ from countries, we recommend you seek contacting your local customs office prior to ordering to enable smooth delivery charges without unexpected local customs tariffs.
REFUSING TO PAY CUSTOMS
If you refuse the customs fee and your order is returned back to Sophia Jackson, a shipping & handling fee may be subject to deduction from your refund.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

AVAILABILITY OF GOODS YOU ORDER

In the event of Sophia Jackson Limited having insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum taken by Sophia Jackson Limited from your credit card or debit card will be re-credited to your account and Sophia Jackson Limited will ensure to notify you by email at the address you supplied in your order form. The refund will be made and in any event within 30 days of your order. Sophia Jackson is not obliged to offer further compensation for disappointment.

CANCELLATION

Once your order is placed, please note you are not able to cancel it or make any changes. Please refer to our returns policy for details on returning your order you can return your product once it is received. Sophia Jackson Limited reserves the right to cancel an order if any terms or conditions have been broken.

CANCELLATION BY US

We do reserve the right to cancel any contract between you and us if we have insufficient stock to enable delivery of any stock you have ordered. Or if there may be one or more of the items you ordered listed at an incorrect price due to a mistake or system error. If we do cancel we will notify you by e-mail as soon as possible and will credit back to your credit or debit card any amount deducted by us as soon as possible, but in any event allow within five working days of your order. We are not under any obligation to offer any additional compensation for disappointments.

LIABILITY

Any concerns regarding any Sophia Jackson components should be reported immediately and investigated by our team. Please avoid wearing your product if you have any concerns for the safety. In the instance of a product failing under normal warranty conditions, Sophia Jackson Limited will compensate you for the failed parts. Please note Sophia Jackson Limited is not responsible for any harm, injury or death caused to yourself or any other party when using any products of Sophia Jackson Limited.

DAMAGED, INCOMPLETE OR WRONG PRODUCT

In the rare event a product has been delivered in a damaged or incomplete state, the buyer must inform Sophia Jackson Customer Care Team using the contact form or customercare@sophia-jackson.com as soon as possible but no later than 48 hours after receiving the product. Subsequently, Sophia Jackson will deal with the matter. The buyer must always inform Sophia Jackson of the situation, inform with photos, detailed description and wait further instruction of Sophia Jackson Customer Care team.

If a buyer receives a product that was not ordered, the buyer must inform Sophia Jackson Customer Care Team using the contact form or customercare@sophia-jackson.com as soon as possible but no later than 48 hours after receiving the product. The buyer must arrange the return shipment of such product following the instructions of Sophia Jackson Customer Care. Sophia Jackson will bear the costs of this shipment and must subsequently arrange the shipment of the ordered product to the buyer.

In the event the buyer returns the product their own cost without contacting and awaiting the instructions of Sophia Jackson Customer Care, the buyer cannot claim from Sophia Jackson any reimbursement of the shipment costs nor deem Sophia Jackson responsible any return costs without seeking written prior consent of Sophia Jackson Customer Care.

No claims will be accepted unless the above conditions are followed. Please note no credit or refund will be given for any goods ordered in error by the customer or mishandling.

No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by Sophia Jackson.

AGREEMENT LIABILITY

If you do not receive goods you ordered within seven working days of the date on which you ordered them, we bear no liability to you unless you notify us in writing by e-mail of the problem and it must be within 14 days of the date on which you ordered the goods.

In the event if the goods delivered are not what you ordered, damaged or defective, or the delivery is of an wrong quantity we bear no liability to you unless you notify us in writing by e-mail of the problem within 48 hours of the delivery of the goods in question.

If you notify us of a problem under this condition we can offer:

To replace any goods that are damaged or defective; or
To refund to you the amount paid for the goods in question in whatever way we choose.

We are not liable to you for any indirect or consequential loss, damages or expenses and we shall have no liability to pay any compensation or damages other than to refund to you the amount paid by you for the goods in question as stated above.

We are not held responsible for any delays once the goods have left us, after goods are dispatched and are in possession of the courier or Royal Mail. Any late deliveries after dispatch need to be discussed with the courier or Royal Mail.

Our terms and conditions does not limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded. Nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

PHOTOGRAPHY

Some items may appear slightly different than actual product due to the nature of using semi precious gemstones. Each dial is unique as is each cut of semi precious gemstone unique so please note that although every effort has been made to illustrate colours accurately this is not always possible with digital productions and customers using different web browsing platforms. Therefore there can be no guarantee that the true colour of the gemstone and the watch will be exactly as shown.
Please also note slightly larger or smaller than actual size due to screen defaults, various differences in browsers and photography capabilities. Other items may be represented in larger visual than actual size for the purpose of showing details or smaller than actual size in order to show visual of entire item.

QUALITY

All goods sold by Sophia Jackson meet statutory requirements. However, Sophia Jackson cannot accept responsibility where goods supplied are subject to any further processing or repackaging by the customer.
Please note that our watches are hand made in Switzerland from natural materials and as such their composition and colour may vary slightly from the image shown. Particularly any natural gemstones which can have slight inclusions. There may also be minor minimal variations in actual dimensions and specifications.

CUSTOMER SERVICE

To check on the status of an order or to verify shipment, please contact us on our dedicated Customer Care team service.
If you have any questions regarding our watches, the use of our website, or a general customer enquiry about Sophia Jackson please contact us by email at customercare@sophia-jackson.com. We aim to answer all enquires within 24 hours.

RETURNS AND EXCHANGES

We offer a 30 day return policy, please refer to our Return Policy in our FAQ section.

Please allow a period of up to 14 days for your returned order to be processed and refund issued. Refunds can only be credited to the original credit card. Please note shipping costs are not refundable unfortunately. 

We hope you love your Sophia Jackson timepieces but if for any reason you are not satisfied, simply refer to our Returns policy and check our FAQ.

PROMOTIONS

At various times, Sophia Jackson Limited will offer promotional codes at point of sale (either directly or via third parties) and we have the right to further reduce their products and are unable to refund the difference to customers.
Please note that we reserve the right to apply the following:

  • Our offers can only be redeemed on any order on www.sophia-jackson.com.
  • Our offers cannot be combined with any other discounts or codes.
  • Any promotional code is only redeemable on full price items on the site.
  • Any promotions cannot be applied retrospectively to previous orders.
  • Promotions on this website are only available at www.sophia-jackson.com and is not valid in any stockists.
  • Promotion rates does not include delivery charges.

These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

PRICES

Orders are subject to acceptance by Sophia Jackson Limited and the availability of the goods. The prices are invoiced at prices set out in our website at the time of purchase.
All of our prices are in Pounds Sterling subsequently invoiced in Pounds Sterling.
If you are purchasing goods from outside the UK area please be aware that currency fluctuation may occur and may affect the amount billed on your credit card please do take note.

COMPLAINTS

If you find that you are not satisfied with any product or service please contact us. You will receive a response within 7 working days please contact our Customer Care team at customercare@sophia-jackson.com or via our Contact Us page. We will ensure to resolve any complaint raised by any customers within a further 14 working days.

CHANGES TO THIS AGREEMENT

Sophia Jackson Limited reserves the right to make any changes to our site, our policies, and subsequently these terms and conditions at any time. If any of these conditions are deemed invalid, void, or for any reason unforeseen, that particular condition shall be deemed severable and it does not affect the validity and enforceability of any remaining conditions.

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